Welcome to Ozzo

Instant Demo Instant Demo

Max of 8 attendees

Create Free Event Create Free Event

Start now or later

Mobile support coming very soon!
Please JOIN events using a computer and chromium based browser

Mobile support coming very soon!
Please use a computer and chromium based browser

(You can try out an Instant demo on desktop)

Contact the Ozzo team

info@ozzo.events 831.423.5060

Phone: 831.423.5060

Knowledge Base Contact CREATE EVENT

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Contact Us

info@ozzo.events

831-423-5060

Welcome to our
Knowledge Base

Learn about the wonderful world of Ozzo

Ozzo is adding a whole new dimension to video conferencing, allowing you to move around freely in a 3D environment, which encourages smaller, more natural connections within larger groups of people.

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Tutorial Videos

These video tutorials cover all the basics!
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60-second DEMO

Product overview

Explore

Navigate the 3D world

Conversations

Layered conversations

Acoustics

Automatic volume modulation

Attendee Guide

Join an Event

Access Ozzo

Enter the unique link you were sent into a Chrome or Chromium-based browser
Grant the browser permissions to use your microphone and camera

Setup page
- Sound & Video Check: Make sure Ozzo is connected to the correct microphone, speaker, and camera.
- Set your profile picture, enter your name, and then hit Enter to join the event.
- - Profile picture
  - - You can take a photo by clicking the green camera button.
    - You can also upload a photo by clicking the upload button or dragging an image (JPEG or PNG) into the oval picture space in the center of the screen.

Tutorial page
- After the setup page, the Ozzo tutorial video will quickly show you how to use conversational tools that greatly improve your experience connecting with others. After you see how to use them once, you’ll be set.

Explore & Navigate

How to move around

Keyboard arrows: up=forward, down=back, left/right to turn
Joystick: You can also use the joystick that appears at the bottom middle of your screen. To use the joystick, click the circle (in the center of the dotted and drag it in the direction you want to move.
Keyboard shortcut: hold down shift to go faster

User Appearance
- Everyone appears as oval video tiles, with their video feeds on the front, and black-&-white profile pictures on the back.
- You experience the event from a first-person perspective, meaning you are looking out from where you are located in the 3D environment.
- The mirror in the top right corner shows you how you appear to others.
- If you turn off your camera, it will be replaced by a color version of your profile picture.

Interact with others

Spatial volume enables you to talk to people while exploring the environment.
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Read about conversations and sidebars below to learn the benefits of these layered conversational tools, which allow for many conversations to take place at the same time during an event.

Spatial volume enables you to talk to people while exploring the environment.

Read about Conversations and Sidebars below to learn the benefits of these layered conversational tools, which allow for many conversations to take place at the same time during an event.

Conversations

The benefit of entering a conversation is that everyone is automatically arranged in a comfortable semi-circle and the volume of everyone outside of the conversation is reduced.

Enter a Conversation

When you are in close proximity to others, a small set of chat bubbles will appear above their video tiles. To start or join a conversation, simply click on the chat bubble.
After you click the chat bubbles, you will be automatically placed in a semi-circle so you can easily see everyone in the conversation.
If you want to move around freely again, you can exit the conversation whenever you’d like (details below).

Exit a Conversation
- Click the “Exit Conversation” button at the bottom of your screen. This will allow you to move again and continue exploring the space.

Conversation limit
- Up to eleven (you + ten others) people can participate in a single conversation. There can be unlimited conversations.

Sidebars

A sidebar is a smaller conversation that is being held within conversation mode. Much like joining a conversation, entering a sidebar will reduce the volume of everyone outside of the sidebar. People who are in the main conversation can still hear you (at a reduced volume).

Sidebars are enabled in conversations with 4 or more total participants.

Sidebar indicator

Sidebar participants will have matching colored rings around their video tiles.
If you are in a sidebar, there will be a blue ring around your mirror in the top right corner and a blue ring around the videos of other users who are in a sidebar with you.

Start a sidebar
- You can initiate a sidebar by clicking on another participant’s video tile (while in a conversation).

Join a sidebar
- You can join another sidebar by clicking on one of the video tiles already participating in a sidebar.

Exit a sidebar
- Click the “Exit Sidebar” button at the bottom of your screen. This will take you back to the main conversation.

Sidebar size
- Anyone in a conversation can join or leave a sidebar, and multiple sidebars may be happening simultaneously.
- If a sidebar grows large enough that it overtakes the main conversation, that sidebar will end and turn into the main conversation.

Acoustics & Volume Control

How well you hear others is influenced by your distance from them, as well as other factors, like whether you are in a conversation or a sidebar. Layered conversations are enabled by automatic volume adjustment.

Spatial audio

Moving closer or farther away from others increases or decreases their volume, just like in the physical world.

Conversation volume
- While in a conversation, the volume of everyone outside of the conversation is reduced.

Sidebar volume
- While in a sidebar, the volume of everyone outside of the sidebar is reduced. Attendees in the same conversation, but not in the sidebar, hear the sidebar participants at a reduced volume.

Volume Preferences
- You can adjust how well you can hear others in the background according to your preference.
- - Settings → Audio, and adjust the ‘Background Volume’ slider
- If there is a DJ/VJ livestream happening, you can also adjust the volume level of the streaming audio.
- - Settings → Audio, and adjust the ‘DJ/VJ volume’ slider

Settings Menu

Learn how you can use the settings menu to optimize your virtual event experience:

Bandwidth
- If your bandwidth is limited or you'd like to use less data, click Settings → Bandwidth, and adjust from High to Medium, Low, or Audio Only.
- - High- Uses most bandwidth to receive highest video resolution
  - Medium- Uses less bandwidth than High to receive medium video resolution
  - Low- Uses even less bandwidth to receive lowest video resolution
  - Audio Only- Requires least amount of bandwidth & video feeds are replaced by profile pictures (a color version). Likewise, your video will appear to everyone else as your profile picture.
- Who's here
- - You can find a list of all the attendees at the event.
  - Mute anyone at the event by right clicking the vertical dots beside their name and then click “Mute”. This will make it so you no longer hear that attendee, and will be denoted by a mute symbol over their video.

If you are a host or a moderator, you will see additional options here, such as assigning a DJ/VJ or kicking attendees out of an event.

Profile

Change name and profile picture

Audio

Adjust DJ/VJ volume or background volume

Devices

Change camera, microphone, or speaker

Chat

Send text messages to everyone at the event

Audio & Video

Microphone

Click the microphone ON to allow your microphone to capture your audio
Click the microphone OFF to mute yourself
Keyboard shortcuts:

- You can also hit "v" on your keyboard to turn your microphone ON/OFF
- While you're muted, you can hold down the spacebar to talk

Click the microphone dropdown menu to select a different microphone or speaker device

Camera
- Click the camera ON to stream your video feed
- Click the camera OFF to stop streaming your video
- - If you turn off your video feed, it will be replaced by a color version of your profile picture.

Keyboard shortcut: You can hit "v" on your keyboard to turn your camera ON/OFF
Click the camera dropdown menu to select a different camera device

Announcements

Hosts & Moderators can make announcements to the entire event. The announcement will appear in the top left corner of the screen. Guests will be able to continue their conversations, however, all audio will be reduced during the announcement. Visually, everything outside of the announcement will be shaded.
The image above shows what you will see when someone else is making an announcement.

Troubleshooting

Quick Fixes

If you're experiencing problems, try the following:
- Refresh your webpage (this fixes most issues)
- Restart browser (close entirely / all tabs and reopen)
- Double check you're using a compatible browser (listed in the next section)
- You can lower your bandwidth requirement in the platform
- - Settings → Bandwidth, adjust the settings from High to Medium, Low, or even Audio Only
- Are you trying to talk while muted?
- Double check your camera and microphone settings
- - Are they ON? (icons in bottom left corner)
- - Are your desired devices the ones actually connected? You can check by clicking the arrow button on the camera and microphone icons on bottom left corner. Another way to check is by clicking the Settings icon, then the Devices dropdown.
- - Is your volume up?

Browser & Device Compatibility

Compatible Browsers

Chrome, Brave, Edge, Opera, Vivaldi, Chromium

Compatile Devices
- Join events using a desktop or laptop computer. Mobile and tablets are not supported at this time. We're working on mobile compatibility!

Connection & Performance

Connection issues

If your bandwidth is limited or you'd like to use less data, click Settings → Bandwidth, adjust the settings from High to Medium, Low, or even Audio Only

Minimize network/connectivity issues
- Refresh your browser page. This often fixes intermittent lag.
- Stay close to your WIFI router.
- If you are using a VPN, try turning it off, or switching to a different network.
- Turn off any unnecessary applications that may be using your internet bandwidth or accessing your camera.

Upload/download speed
- Our recommendation is to have at least 10 Mbps upload and download speeds.
- Upload/download speeds are not the only determining factor of audio and video quality. It will also depend on how old/new your device is. The newer your device, the better your video and audio quality will be.

Network/firewall settings
- If you are unable to see other users’ video or hear their audio, and they are unable to see your video or hear your audio, a potential cause might be your network firewall settings.
- Ozzo uses specific network ports for sending real-time audio and video communications. If these ports are closed (usually by a firewall), the audio and video signals will not be able to get through.
  
  The network & firewall settings should be set to keep the following ports open:
  - UDP 10000
  - TCP 5349

Can't find what you're looking for?

You can also check out Ozzo’s Advanced Roles & Permissions Guide which includes information on being a:

Host
Moderator
DJ/ VJ (live stream)

Send our support team a message at info@ozzo.events